For years Tesla had no service support for their first car the Tesla roadster. it was mainly supported by a user community.

Since the video was made I had the trunk fixed but I'm glad I kept the tool, because it stopped working again.

When it broke the first time there was no service option from tesla, I had it fixed at the "Roadster Whisperer" in Seattle. Tesla wasn't supporting their first Roadster vehicle for years. However in 2020 they have since started providing dedicated service technicians and I have an appointment at Tesla to get it fixed again. :)

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Gary